Miami Choice Limo LLC Privacy Policy
Effective Date: October 21, 2025
1. INTRODUCTION
Miami Choice Limo LLC (“Miami Choice Limo,” “we,” “our,” or “us”), located at 8501 SW 86th Ct, Miami, FL 33143, is a provider of professional chauffeured ground transportation services, including airport transfers, hourly hire, corporate travel, and luxury vehicle charters. This Privacy Policy (“Policy”) describes how we collect, use, share, and protect personal information when you interact with our website, booking platform, communications, and transportation services (collectively, the “Services”).
This Policy applies when you:
- Visit or use our website, online booking form, or dispatch system
- Request a quote, place a booking, or ride as a passenger (including trips booked on your behalf)
- Communicate with us by phone, SMS, email, or chat
- Receive marketing or promotional communications from us
- Apply as a chauffeur, subcontractor, or affiliate transportation partner
PLEASE READ THIS POLICY CAREFULLY. By using our Services, you acknowledge that you have read and understood this Policy and agree to the collection, use, and disclosure of your information as described herein. If you do not agree with our practices, please do not use our Services.
IMPORTANT NOTICE REGARDING DATA COLLECTION AND RETENTION:Miami Choice Limo operates as a professional transportation provider. Our business model requires us to collect, process, and retain trip-related information, including passenger details, route data, timing, and billing records, to ensure safety, compliance, and reliability. These records may be maintained for extended periods to meet operational, insurance, and legal requirements. If you object to this approach, please do not provide personal information or use our Services.
2. INFORMATION WE COLLECT
Our business model requires the collection of both customer and operational data to safely and efficiently provide transportation services. We collect information directly from users, automatically through our systems, and from trusted third parties.
2.1 Information You Provide to Us
- Account & Booking Information: Name, email, phone, company, passenger names, pickup/drop-off addresses, waypoints, travel dates/times, luggage count, vehicle class, special instructions, and flight numbers (e.g., MIA, FLL, OPF).
- Communications: Emails, SMS, live chats, call recordings (where legally permitted), and feedback or inquiries submitted through any contact channel.
- Transaction Information: Quotes, invoices, payment amounts, refunds, and limited payment metadata. Payment processing is handled by PCI-compliant third parties — we do not store full card numbers (PANs).
- Registration Information: Details provided when creating a corporate or affiliate account, signing up for updates, or requesting a quote.
- Chauffeur & Partner Applications: Contact details, driver’s license and insurance documentation, background/MVR checks (where permitted), right-to-work information, scheduling and trip assignment records.
2.2 Information We Collect Automatically
- Usage Data: Pages viewed, referral sources, time on page, and interaction logs on our website or booking forms.
- Device Information: IP address, device type, operating system, browser type, and connection data.
- Cookies & Similar Technologies: Session and preference cookies, analytics tools, and tracking technologies used for service optimization.
- Location Information: Approximate location inferred from IP for pricing, fraud prevention, and service availability.
- Behavioral Data: Interactions with booking flows, recurring preferences, and usage history to enhance convenience.
- Technical Data: Diagnostic logs, load times, and connection quality to ensure platform reliability and security.
2.3 Information from Third Parties
We may receive information from third-party sources necessary to fulfill transportation services and maintain security:
- Payment Processors & Fraud Tools: Transaction authorizations, chargeback notices, and risk assessment data.
- Mapping, Traffic & Aviation Sources: Real-time routing data, flight schedules, and weather/traffic updates.
- Affiliate & Partner Networks: Ride status, chauffeur assignments, and updates from affiliate fleets when fulfilling reservations outside our direct coverage.
- Public & Corporate Sources: Contact details and booking information provided by your organization, travel manager, or referring partner.
2.4 Transportation Operations & Safety Data
We maintain operational data for all rides to ensure performance, safety, and legal compliance:
- Pickup and drop-off timestamps
- Route segments, mileage, and vehicle identifiers
- Driver shift schedules and dispatch logs
- Safety or incident reports when applicable
- Call recordings and chat transcripts for quality assurance
We consider transportation data an essential business asset supporting safety, compliance, and customer service.
2.5 Special Categories of Information
We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, biometric identifiers, or medical information. If collected incidentally (for instance, through documents uploaded by chauffeurs or clients), we limit use strictly to operational or legal purposes.
2.6 Telematics, Dash-Cam, and Safety Systems
Certain vehicles may employ GPS-based telematics and dash-cam systems for operational, safety, and insurance reasons.
- Purpose: To verify routes, ensure passenger safety, and evaluate service quality.
- Scope: Road-facing and, where legally permitted, limited in-cabin recording.
- Retention: Typically retained 30–90 days unless related to an active incident.
- Legal Basis: Legitimate business interest in safety and dispute resolution.
3. HOW WE USE YOUR INFORMATION
3.1 Core Business & Transportation Functions
We process collected information to:
- Dispatch vehicles and chauffeurs efficiently
- Track flights, routes, and arrivals in real time
- Communicate booking updates and confirmations
- Ensure timely pickups and optimize scheduling
- Manage chauffeur performance and safety standards
3.2 Providing and Maintaining Our Services
We use your information to:
- Operate, maintain, and enhance our booking platform
- Process payments, invoices, and customer support requests
- Customize communications and improve service reliability
- Authenticate access and protect accounts from unauthorized use
- Send administrative notices such as trip reminders or receipts
3.3 Analytics and Continuous Improvement
We analyze operational data to:
- Improve routing efficiency and reduce wait times
- Optimize fleet availability and demand forecasting
- Enhance safety procedures and chauffeur training
- Identify customer experience trends and service issues
- Measure marketing campaign effectiveness
3.4 Communications and Marketing
We use information to communicate effectively and promote services:
- Send confirmations, updates, or account notices
- Deliver promotional messages or offers (subject to opt-out rights)
- Provide loyalty or referral program updates
- Manage customer and corporate account relationships, you may unsubscribe from promotional messages at any time.
3.5 Aggregated and De-Identified Data
We may aggregate and anonymize ride and user data to create non-personal datasets used for:
- Statistical reporting and operational benchmarking
- Analyzing peak traffic patterns and trip durations
- Enhancing service planning and fleet optimization
Once de-identified, such information falls outside personal data protection laws.
3.6 Legal and Security Purposes
We process and may disclose data to:
- Comply with transportation, tax, and insurance regulations
- Respond to lawful requests from law enforcement or regulators
- Enforce our Terms and prevent fraud, theft, or misuse
- Investigate accidents, complaints, or billing disputes
- Protect rights, property, and safety of our clients and employees
3.7 Data Enhancement & Predictive Operations
We may process aggregated trip data to:
- Identify trends in service demand and route performance
- Anticipate travel bottlenecks using historical metrics
- Develop analytical models for scheduling and pricing
This processing supports legitimate business interests and service reliability.
4. HOW WE SHARE YOUR INFORMATION
We share limited information to deliver and support Services.
4.1 Core Operations & Affiliate Fulfillment
- With chauffeurs, subcontractors, or affiliate partners fulfilling booked rides
- With travel managers or booking coordinators authorized under your account
- With airports, hotels, or event venues to facilitate access and scheduling
4.2 Service Providers
We work with trusted third-party providers for:
- Payment processing and fraud prevention
- Cloud storage and CRM systems
- Customer support and call recording services
- Marketing automation (email/SMS systems)
- Insurance and legal compliance partners
4.3 Legal, Safety, and Compliance
We may disclose data as required by law or regulation, or to:
- Respond to subpoenas, court orders, or audits
- Investigate fraud or criminal activity
- Comply with Department of Transportation or insurance requirements
4.4 Aggregated, De-Identified, or Analytical Data
We may share de-identified operational insights for industry benchmarking, route analytics, or environmental reporting, without revealing personal information.
5. DATA RETENTION AND STORAGE
5.1 Retention Period
We retain your data for as long as necessary to fulfill transportation, accounting, or legal purposes, including:
- Trip and payment records (typically 5–7 years)
- Safety or insurance data (up to claim resolution)
- Chauffeur employment or affiliate records (as required by law)
5.2 Retention After Account Closure
After account closure or inactive status, we may:
- Retain limited operational records for compliance and tax purposes
- Maintain anonymized datasets for statistical analysis
- Archive communications and invoices for recordkeeping
5.3 Data Storage Location
Data is stored in the United States and may be processed by our vendors under strict security standards. By using our Services, you consent to such transfers and processing.
5.4 Security Measures
We employ reasonable physical, technical, and administrative safeguards, including:
- Encrypted data transmission and storage
- Access controls and authentication policies
- Regular security monitoring and incident response procedures
6. YOUR PRIVACY RIGHTS AND CHOICES
6.1 General Rights
Depending on your jurisdiction, you may request to:
- Access a summary of your personal data
- Request corrections to inaccurate information
- Request deletion (subject to operational and legal exceptions)
- Withdraw consent to marketing communications
6.2 Limitations on Deletion Rights
Certain data cannot be deleted if it:
- Supports legal, tax, or insurance obligations
- Forms part of archived trip or safety records
- Has been anonymized or aggregated for research
We balance privacy rights with legitimate operational needs.
6.3 Submitting Requests
Submit privacy inquiries via:
📧 Email: info@miami-choice-limo.com
📫 Mail: Miami Choice Limo LLC, 8501 SW 86th Ct, Miami, FL 33143
We may verify your identity before processing any request.
7. SPECIAL NOTICE FOR CALIFORNIA RESIDENTS
Under the California Consumer Privacy Act (CCPA) and CPRA, California residents have the right to:
- Know what personal information is collected and used
- Request deletion of qualifying information
- Opt out of certain data sharing
- Request correction of inaccurate records
- We may deny requests consistent with applicable exemptions for operational necessity, fraud prevention, or compliance with transportation regulations.
8. DATA SECURITY
We maintain industry-standard safeguards to protect information from unauthorized access, including encryption, secure hosting, and restricted personnel access. However, no transmission over the Internet is entirely secure; you use our Services at your own risk.
9. THIRD-PARTY LINKS
Our website may link to external websites (e.g., affiliate companies, hotel partners). We are not responsible for the content or privacy practices of such sites.
10. CHILDREN’S PRIVACY
Our Services are not directed to children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
11. UPDATES TO THIS POLICY
We may revise this Policy periodically. Updates will appear on our website with a new effective date. Your continued use of the Services after updates indicates acceptance.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Miami Choice Limo LLC is not liable for any indirect, incidental, or consequential damages arising from the use of our Services or this Policy.
13. LEGAL BASES FOR PROCESSING
We process information under:
- Contractual necessity (to fulfill booked rides)
- Legitimate interest (operational and safety improvement)
- Legal compliance (insurance, DOT, and tax)
- Consent (marketing communications)
14. CONTACT US
For any privacy-related questions or complaints, contact:
Miami Choice Limo LLC
📧 Email: info@miami-choice-limo.com
📫 Address: 8501 SW 86th Ct, Miami, FL 33143
15. INTERNATIONAL DATA TRANSFERS
Our operations are based in the United States. Clients using our Services from other countries consent to the transfer of their data to the U.S., which may have different data protection standards.
16. ACKNOWLEDGMENT
By using our Services, you acknowledge that:
- Our business relies on secure retention of operational data for legitimate purposes.
- We balance privacy rights with safety, insurance, and regulatory obligations.
- Aggregated or de-identified data may be used indefinitely for analytics and service improvement.
17. DATA ACCESS CONTROLS & EXPORT RESTRICTIONS
To safeguard the commercial integrity of our systems:
- No Data Export: Users cannot export data to third-party CRMs or databases.
- No Automated Access: Scraping, bots, or automated extraction tools are strictly prohibited.
- Secure Interface: All data must be accessed via our secured dispatch or client portals.
Violations may result in suspension or legal enforcement under applicable data protection and cybersecurity laws.
